Firstly, check if your booking is refundable by logging into your account. If your booking is non-refundable, you may want to check your travel insurance and make a claim. We offer non-usage statements to provide to your travel insurer to help with any claim. Please fill in the below form if you would like a non-usage statement or you want to speak to us about a cancelled flight.
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My flight’s cancelled, what shall I do?
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Updated on 4th July 2023