You need to ensure you insert your card on every entry and exit, even if the barrier is already raised. If you're not in one of our car parks, the best way to let us know is to email [email protected]. Alternatively, you can complete our contact form below.
If you're in a car park and you have problems, talk to one of our customer service colleagues or press the assistance button at a pay machine or barrier and we'll be able to help you.