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NCP Quality Policy Statement

At NCP we believe we should excel in everything we do; our vision is to exceed customer expectations for quality, safety, price, delivery and value. Additionally, we are dedicated to creating a profitable business culture based on our company values.

Put yourself in other people's shoes

Think from each other's perspective to provide better service to customers

  • Ensure the customer journey is at the forefront of everything we do
  • Pride ourselves in supporting our customers and colleagues when things are not quite right
  • Continue to innovate our services to reflect our customers' needs
  • Respect each other's views and opinions and consider the consequences of your own actions
     

Embrace KAIZEN

Endorse the mindset of continuous imporovement to achieve goals

  • Think how it can be done, not why it can't be done
  • Don't accept the here and now, always look for fresh opportunities
  • Never stop improving
  • Be proactive and feel empowered



 

Collaborate as One Team

Support each other and NCP to achieve greatness - one step at a time

  • Encourage each other to be the best version of ourselves
  • Speak with pride about each other and NCP
  • Share your drive and determination to improve our business
  • Don't underestimate what we can achieve collectively

 

Both our company and department objectives are aligned to the NCP values, which are reviewed on a regular basis. This allows for the tracking of our performance which drives improvement across the business. At NCP we believe that every colleague has a part to play in (i) the implementation of this Policy, and (ii)helping us achieve our objectives. In line with this, we bring this Policy to the attention of all colleagues. A copy of this Policy is also available on our website for our customers, contractors and interested parties.

We are committed to maintaining a quality management system that is ISO 9001 certified, delivers continual improvement and meets all statutory/legal, contractual and industry requirements that apply to our business.

We will ensure we deliver a consistent service and product for our customers. This will be achieved by establishing and adhering to policies, procedures, keeping accurate records as well as ensuring we have effective training and resources in place.

Colleagues and organisations working with NCP are expected to co-operate and assist in the implementation of this Policy, whilst ensuring that their own work, so far as is reasonably practicable, is carried out without risk to themselves, others, or the environment. This Policy will be reviewed and updated annually to ensure that it remains effective and is in line with the business’ strategic direction.

 

Co-Chief Executive Officer
National Car Parks Limited
Rob England

December 2023

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